Remember to Update
SWITCH-6 requires the latest firmware to be installed on VOICELIVE 3, VOICELIVE TOUCH 2, or PLAY ELECTRIC. If you don’t have it, you can download it for free via VoiceSupport – our free app for PC/Mac. Just follow the steps below:
•   Download and install VoiceSupport
•   Connect your TC Helicon unit to your computer using the supplied USB cable
•   Launch VoiceSupport
•   After the updates have downloaded, click on the Firmware tab
•   Click on the topmost firmware version. It will likely say “New” next to it
•   Allow the update process to complete. DO NOT UNPLUG OR REBOOT YOUR UNIT.
•   The device will come back to normal operating status on its own If you have trouble connecting to
    VoiceSupport, try the steps in this HELP FAQ.